OUR EXCHANGE AND RETURN POLICY IS BASED ON THE BRAZILIAN CONSUMER DEFENSE CODE.
CUSTOMER SUPPORT CHANNELS TO REQUEST AN EXCHANGE OR RETURN, CONTACT US AT:
WHATSAPP: +55 21 98364-5586
EMAIL: [email protected] (EXCLUSIVE CHANNEL FOR EXCHANGES AND RETURNS)
DEADLINES AND RETURN SHIPPING
REQUEST: YOU HAVE UP TO 7 CALENDAR DAYS FROM THE RECEIPT DATE OF YOUR ORDER TO REQUEST A RETURN OR EXCHANGE.
SHIPPING: UPON RECEIVING THE RETURN LABEL, THE ITEM MUST BE DROPPED OFF AT A POST OFFICE WITHIN 7 CALENDAR DAYS.
SINGLE CODE: THE RETURN SHIPPING LABEL IS GENERATED ONCE FREE OF CHARGE. IF THE DEADLINE EXPIRES, NO NEW CODE WILL BE ISSUED.
PACKAGING: SHIPMENT CAN BE MADE IN THE ORIGINAL BOX/BAG OR IN A STURDY KRAFT BOX OR ENVELOPE.
MANDATORY ITEM CONDITIONS THE PRODUCT WILL UNDERGO A QUALITY CONTROL INSPECTION AT OUR STUDIO. APPROVAL REQUIRES:
ORIGINAL TAGS AND LABELS ATTACHED TO THE ITEM.
COMPLETE ABSENCE OF DAMAGE, SIGNS OF WEAR, ODORS, OR WASHING.
INTACT HYGIENIC LINER (WHEN APPLICABLE).
ITEMS REJECTED IN QUALITY CONTROL WILL BE SHIPPED BACK TO THE SENDER.
EXCHANGE COUPON & STORE CREDIT
VALIDITY: THE EXCHANGE COUPON IS VALID FOR 30 DAYS AFTER ISSUANCE.
SINGLE USE: THE COUPON CANNOT BE COMBINED WITH OTHER OFFERS AND MUST BE USED IN FULL IN A SINGLE PURCHASE. REMAINING BALANCES WILL NOT GENERATE NEW CREDIT OR REFUNDS.
COLLECTION RESTRICTION: CREDIT MUST BE APPLIED TO ITEMS FROM THE SAME COLLECTION AS THE RETURNED ITEM.
SALE ITEMS: CREDIT VALUE WILL BE EQUIVALENT TO THE EXACT AMOUNT PAID UPON PURCHASE. IF THE DESIRED ITEM HAS A HIGHER PRICE, THE CLIENT MUST PAY THE DIFFERENCE.
RESERVATIONS: WE DO NOT HOLD OR RESERVE ITEMS IN STOCK FOR EXCHANGE REQUESTS.
REFUND AND REIMBURSEMENT
PROCESSING: REFUNDS ARE PROCESSED WITHIN UP TO 15 BUSINESS DAYS FOLLOWING QUALITY CONTROL APPROVAL.
BANKING TIMELINE: REFUND CREDITS ON CREDIT CARD STATEMENTS DEPEND ON YOUR BANK AND CARD ISSUER, TAKING UP TO 2 BILLING CYCLES OR APPEARING IN INSTALLMENTS (IF THE PURCHASE WAS PARCELED).
